Shipping Policy

Everything we sell is printed and shipped from the United States. Here is what to expect after you order.

1. Processing time

Individual orders are packed and handed to the carrier within 2–3 business days. Orders placed on a weekend or holiday begin processing the next business day.

Back-to-school is our busiest stretch. In July and August, processing can take up to 5 business days.

School and district orders are produced to quantity. Standard lead time is 10–15 business days from the date we receive your purchase order or payment. If you need planners on campus by a specific date, tell us that date when you request a quote and we will confirm in writing whether we can make it.

2. Transit time and carriers

We ship via USPS and UPS, chosen by package size and destination. Typical transit within the continental United States is 3–7 business days after the package leaves us.

Alaska, Hawaii and US territories can take longer. Delivery estimates are the carrier's, not a guarantee.

3. Tracking

You will get an email with tracking as soon as your order ships. If it has been more than 5 business days since your order and you have not received tracking, email us and we will look into it.

4. Shipping to a campus

We ship school orders to the campus or district address you give us, addressed to the person named on the purchase order. Large orders may arrive on multiple cases and occasionally in more than one shipment.

Please give us an address that is staffed in summer. Every year a few boxes sit at a building nobody is checking. If your campus is closed for the summer, tell us and we will hold the shipment until a date you choose.

5. Address accuracy

Check your address at checkout. We are not able to reroute a package once it is in the carrier's hands.

If a package is returned to us as undeliverable because of an incorrect address, we will reship it once you cover the reshipping cost, or refund the order less original shipping.

6. Lost or damaged in transit

If tracking shows delivered and the package is not there, check with neighbors and your front office first, then email us — we will file a claim with the carrier and make it right.

If the box arrives crushed or the planners inside are damaged, email us within 14 days of delivery with a photo and we will ship replacements at no cost.

7. International orders

We do not currently ship outside the United States through the online store. If you are an international school and want to order, email us and we will quote shipping directly. Any duties, taxes or customs fees are the buyer's responsibility.

8. Hub access is not shipped

Hub access is delivered by email after you activate it, and does not depend on your planner arriving. You can activate as soon as you have ordered — the planner does not need to be in hand.

9. Contact us

Questions, or need to start a return or a claim:

[email protected]
LK Essentials d/b/a LK Education
1301 East Debbie Lane, Ste 102 #2358
Mansfield, TX 76063
United States