Refund & Return Policy

We want the planner to work for your student. If it is not right, here is exactly how returns, replacements and cancellations work.

The short version: unused planners can come back within 30 days. Anything that arrives damaged or misprinted, we replace at our cost. Hub access is not refundable once it has been activated.

1. Unused planners — 30 days

You may return a planner within 30 days of delivery for a refund of the purchase price, provided it is unused and in resalable condition — nothing written in it, no pages torn or removed, and no broken spine.

Return shipping is the customer's responsibility, and original shipping charges are not refunded. Refunds go back to the original payment method within 5–10 business days of us receiving the return.

A planner that has been written in cannot be returned. Once a student starts using it, it is theirs.

2. Damaged, defective or misprinted

If your planner arrives damaged, is missing pages, or is misbound, we will replace it at no cost to you — no return shipping, no restocking fee.

Email us within 14 days of delivery with your order number and a photo of the problem. We will ship a replacement as soon as we confirm it.

3. Hub access

Hub access is a digital product. Once access has been activated and the login has been issued, it is non-refundable.

Hub access is tied to the planner. If you return a planner, the Hub access that came with it ends when the refund is issued. If you have already activated the Hub, we refund the planner portion only.

Hub access runs for 365 days from the date it is granted and does not renew automatically.

4. Pay It Forward planners

Pay It Forward purchases are donations that go directly to a student through a school counselor. Once we have matched and shipped a donated planner it cannot be refunded.

If you change your mind before we have matched it, email us and we will refund it in full.

5. School and district orders

Before production or shipment: cancel or change any quantity at no charge. Just email us.

After shipment: unopened cases may be returned within 30 days for a refund less return shipping. Opened cases and any planners issued to students are not returnable.

Purchase orders: invoices are payable net 30 from the invoice date. If a PO is cancelled after we have produced against it, we will work it out with your business office directly — call us before it becomes a problem.

Staff Hub licenses included in a Classroom Pack follow the same rule as student access: non-refundable once activated.

6. Wrong item or wrong cover

If we send the wrong cover or the wrong quantity, that is on us. Email us within 14 days and we will ship the correct item and cover return shipping on the incorrect one.

7. How to start a return

Email [email protected] with your order number and what you would like to do. We will reply with a return address and instructions.

Please do not ship anything back before contacting us — returns received without notice can take much longer to process.

8. Exchanges

We do not process direct exchanges. Return the unused planner for a refund and place a new order for the cover you want, so you get the one you want without waiting on the return to clear.

9. Contact us

Questions, or need to start a return or a claim:

[email protected]
LK Essentials d/b/a LK Education
1301 East Debbie Lane, Ste 102 #2358
Mansfield, TX 76063
United States